Methodology with Innovation is our point of difference
1. Implementation is Key
With software system delivery, the implementation process is just as important as the original software design. Without a delivery framework that manages all areas of the installation any project can easily go off track.... read more2. We Work With You
Our experienced consultants work closely with every customer, providing support from start to finish. New users are guided through their new daily routines and business processes to ultimately deliver the benefits that drove the original decision.... read more3. Using Internationally “Best Practice” Recognised Project Standards
SAM’s implementation delivery is carried out by New Zealand’s most successful motor industry specialist consultancy team and is underpinned by elements of internationally recognised project methodologies including Prince2 and ITIL.... read more4. Our Strength is Customising to Your Operation
Our software is hugely flexible and our process encourages innovation and customisation. Need a report change or our something exported to Excel? – ask us!!!.... read more5. Delighted Clients
At all times we are working for you. Our goal is an excellent return on investment outcome and delighted clients.... read more1. Implementation is Key
A successful installation is dependent on a wide variety of SAM’s services. Pre-installation preparation, consultancy and training along with hardware, network and telecommunications requirements are all planned and co-ordinated in order to deliver and meet your expectations. A new software system represents one of the most dramatic and potentially stressful changes that can be undertaken in any business. Required activities include training and implementation of new processes, converting data from old systems and re-engineering of hardware and networks.
The pressures on clients during this phase include:
-maintaining high levels of customer service while staff are in training
-operating normally during the Preparation and Go Live stages
-unexpected issues for staff to resolve
-fear of change and confidence issues amongst staff
-exposure to new unfamiliar technology
Attention to the effects of change is imperative and a well-prepared business which has addressed management of change will benefit many-fold from the time invested in this process.
SAM works closely with every customer, providing support from start to finish. Our experienced consultants have implemented literally thousands of systems and are experts at guiding new users through their daily routines and processes during the initial, unfamiliar stages. Ultimately, we are here to deliver the benefits and efficiencies which drove the original decision to implement one of our software systems.
2. We Work With You
As part of the business analysis phase, one of our consultants will generally carry out a site audit in advance of the implementation. Depending on the particular software package being installed, this audit may be completed without a physical visit in some cases. At this point, the implementation process will be reviewed with required resources identified, any necessary customisation agreed on and the Go Live date confirmed.
3. Using Internationally Recognised “Best Practice” Project Standards
Both our implementation delivery and our support management have been developed using the best internationally recognised standards and we maintain current qualifications in these methodologies within our existing staff at all times. Developed by the UK government, Prince2 is a leading international methodology designed to ensure projects of all types are completed successfully. Our implementation processes follow Prince2 structures closely – even on smaller installations.
Implementation pathway using Prince2 methodology.
- Stage 1: Project Initiation
- Stage 2: Planning and Preparation
- Stage 3: Training
- Stage 4: Implementation
- Stage 5: Go Live
- Stage 6: Handhold
- Stage 7: Project Sign Off
The leading international computing methodology for support services is Information Technology Infrastructure Library (ITIL). We also maintain current qualifications in this important I.T. methodology and use it to develop and manage all of our support services from installation to training to after-sale support.
ITIL has been summarised as “the world’s best I.T. practices and processes wrapped into a comprehensive methodology”.
We further emphasise our commitment by providing each site with a Service Level Agreement (SLA) and no-one is expected to sign off their implementation until they are completely happy with every aspect of the system and our delivery.
4. Our Strength is Customising to Your Operation
Our total New Zealand user base of 6000+ encompasses a wide range of motor and transport industry market segments – and we aren’t in the business of forcing a one-size-fits-all system on our users.
All our software is hugely flexible and scalable and we always try to get as close as possible to a 100% fit for each individual client.
An example of our customisation of each system is that we are the only software supplier in our market with the ability to routinely convert and import historical invoice and transaction histories from your old system into our databases. This means installing one of our systems is usually a clean break and there is often no need to keep old systems running (and costing) for “look up” purposes.
Our commitment to ongoing client delivery doesn’t stop when the implementation is completed. We continue to offer software changes and customisation as part of our ongoing software support service.
5. Delighted Clients
We haven’t become New Zealand’s largest solutions provider to the motor industry without a lot of hard work and commitment on our part as well as the considerable contribution that existing clients have made to the development of our software. Many of our clients are leaders in their industry – when they speak about what their business needs are, they have something worth saying and they deserve to be listened to.
We pride ourselves on our ability to listen to our clients and, together with the leading edge technologies we employ, convert their requests into the industry’s most intuitive, efficient and cost effective specialist software solutions.
We are lucky enough to enjoy a reference list of several hundred businesses – too many, actually, to list here. Whatever the business, we will have several suitably knowledgeable reference site managers who will independently verify the quality of our systems and people as well as the positive impact our solutions have made on their businesses at all levels.
Further testimonials and client comments can be found here